Terms of service
1. Who we are
The U2flor service is provided by I MAS D GLOBAL TECHNOLOGIES SL, tax ID B67951897, Calle Isabel II, 1, 28660 Boadilla del Monte (Madrid), España. Contact: info@dteav.com.
2. The service
U2flor lets you order bouquets from the catalogue to be delivered to an address or to an exact spot marked on the map (for example, a roadside memorial or a grave) on the chosen date and time slot. Orders are prepared and delivered by partner florists. When nobody can receive the flowers, the florist places them at the indicated spot and leaves photos of the detail and the surroundings, with time and GPS position, which you will see in the app.
3. Orders, price and payment
- The total price (bouquet, extras and delivery) is shown before confirming and includes VAT. The delivery price depends on the postcode and the exact location, and applies to places with unrestricted access (no permits, keys, checkpoints or entry fees).
- Each delivery is paid in advance in the app by card, Google Pay, Apple Pay or Bizum. The order is confirmed when the payment provider confirms the charge.
- Each zone requires some days of notice; the app only offers dates that allow preparation and shows the last day to pay.
4. Repeating deliveries
If you choose a monthly or yearly repetition, there is no automatic charge. Before each date we will remind you to confirm and pay that delivery. If it is not paid by the deadline, that delivery is neither made nor charged and the schedule continues with the next date. You can pause or end the schedule at any time in the app. Later deliveries are priced at the prices in force when they are created.
5. Delivery place
- You must indicate the place precisely and how to find it. If there is a recipient, you must give us their name and phone with their knowledge.
- Florists will not enter closed, dangerous or forbidden places (for example, the carriageway of a road with traffic) or venues such as cemeteries outside opening hours. If the exact spot is not accessible they will place the flowers at the nearest safe place and explain it in the app; if delivery is impossible an incident will be opened and we will offer a new date or a refund.
- Flowers placed in public places are exposed to weather and third parties; once delivery is proven by the photos we are not liable for their condition.
6. Cancellations and right of withdrawal
- You can cancel an unpaid delivery at any time at no cost.
- You can cancel a paid delivery in the app up to three days before the date, provided it has not yet been assigned to a florist, and we will refund the full amount to the same payment method.
- As fresh flowers can deteriorate rapidly and are prepared to your specifications, the right of withdrawal does not apply once preparation has started (Article 103 c) and d) of the Spanish Consumer Protection Act).
7. Quality and substitutions
Catalogue photos are for guidance. Depending on season or availability, the florist may replace some flowers or the wrapping with others of equal or higher quality and value, keeping the style and colour of the bouquet.
8. Complaints
If something went wrong, write to info@dteav.com within 48 hours of delivery quoting the order code. If the delivery was not made or did not match the order, we will offer to repeat it or refund it. You can also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.
9. Your account
You are responsible for the information you enter and the use of your account. You can delete it at any time in the app. We may suspend accounts used fraudulently or against these terms.
10. Governing law
These terms are governed by Spanish law. Consumers may go to the courts of their place of residence.