Delete your account

You can delete your U2flor account and personal data in two ways:

In the app

1. Open U2flor and sign in.
2. Go to the Account tab.
3. Tap Delete my account and confirm.

By email

Write to info@dteav.com from your account email with the subject «Delete U2flor account». We will do it within 30 days.

What is deleted and what is kept

• Deleted: your email, name, sign-in access, recipient data, instructions, card messages and push tokens.
• Unpaid deliveries are cancelled and schedules are ended.
• Kept, without contact data: paid orders and amounts for the period required by law (generally six years). Delivery photos are deleted 24 months after delivery or earlier on request.
• If you have a paid delivery in progress, you can delete the account once it is finished or by writing to us.